Vanguard Customer Service is the service provided for its customer where they could ask much information about Vanguard, especially relating to the investment.
The customer could make a call to 877 662 7447 and the active time is from Monday to Friday from 8 am to 10 pm. The customer, which is the most were the investor, could ask anything related to their need.
Nevertheless, contacting this customer service will not immediately make you speak to the people in charge.
The first thing you hear was the automatic answering call machine, which will give you directions to where you headed to. This process might take long time, since you need to press some number on your phone.
Afterward, Vanguard Customer Service might still make you talk to the machine in minute until minutes. The direction given for you to speak with people in charge or to speak with person, and not machine, might took after minutes.
Of course, it will consume your telephone cost a lot, besides also consumes your time. Some of the customers who had made call to the customer service, told that the customer service were not fully satisfying.
Sometimes they might not able to communicate with the person they wanted and just forced to hang up by the machine, or the phone might be cancelled by the system.
Some of the customers also said that Vanguard Customer Service is unpleasant and rude. As the most customer were the Vanguard investor, they might make some complains and explanation to the customer services.
The problem is that the customer service is not able to give the brief explanation to the customers. The way the customer service answers the question, also told by the caller, as having high tone.
In that case, the customer service might not satisfy the question or complain which the customer had. All of those aforementioned conditions, were took from the review of the customers.
Nevertheless, that might not take the case of all the customer service. Some of the Vanguard Customer Service are still tried to serve the best for their customer.
The manager might always check their work and make sure that they could fulfill the requirements of their customer, which most of them are the investors in Vanguard. Wonder if the investors are not satisfied, they might change to other investment company.
And of course, that will make the deficiencies to the company. Vanguard of course might not want that happened to the company, so that their manager are in charge of checking the customer service were kind to the caller.
From those review of the customers, if you want to make a call Vanguard Customer Service and afraid to meet those conditions, you could do this way.
Sending email to them is the best way to not speaking immediately to the some rude customer services. Nevertheless, your question or complain should be clear in the brief explanation through your email.
The lack thing of making complain via email is that the answer might take long time, compared by making call.